Repairs
REPEARS
If a machine part is defective or if your production system stops functioning with the reliability you are accustomed to, the following steps will help you correct the problem:
1. Contact your customer supporter
Your first contact is your customer supporter. Even on the phone, he will help you solve the problem. He knows your production system and together with you will analyze the situation. He also knows how to get your plant up and running again as fast as possible.
2. Send us your defective component
If the cause of the trouble is a defective component, we will correct the matter either by repairing your system at your own site or sending you a genuine Baumann spare part. Your customer supporter will advise you on the best and fastest solution. If you send us a defective part for analysis and for determining the availability of warranty services, please include the special attachment sheet. This will make it easier to handle the process and will reduce your and our expenses.